Conversations and messages
Use conversations and messages views to understand what users ask and how the bot responds.
AskAnyDocs keeps separate views for conversations and individual messages.
Conversations view
Use the conversations page to review user sessions at a higher level. This view is useful when you want to understand how questions evolve across multiple turns.
Messages view
Use the messages page when you want to inspect single questions and answers in more detail.
Escalation markers
If a conversation or message required human escalation, the admin UI marks it so you can identify content gaps or support handoff situations faster.
What to look for
The most useful signals are usually:
- repeated unanswered questions
- unclear onboarding questions
- content gaps between docs and website
- escalation-heavy topics that should be documented better
Related articles
Getting started
Start here to understand how AskAnyDocs works and what you need before creating your first bot.
Create your first bot
Follow the bot creation wizard from company setup through resources and preview.
Add website and documents
Learn how AskAnyDocs ingests website pages and document files and how to choose the right resource type.