Troubleshooting
Use these checks when the bot is not answering well, indexing fails, or the widget does not look right.
This guide covers the most common setup and runtime issues.
The bot answers poorly
Check whether the answer exists in the indexed knowledge sources. Weak answers usually mean the content is missing, outdated, or too broad.
Website discovery finds too few pages
If you add a scoped website path, only pages under that path are considered. Verify the path and confirm the sitemap actually contains those pages.
A document is parsed incorrectly
Use the resource type that matches the content. For example, PDF or DOCX should be treated as documents, not HTML pages.
The widget does not match the site
Review the widget settings page and verify color, avatar, starter question, and button text. A quick preview helps catch branding issues before launch.
When to contact support
If a source repeatedly fails indexing or the widget behaves unexpectedly after saving settings, contact support and include the bot, resource, and page details involved.
Related articles
Getting started
Start here to understand how AskAnyDocs works and what you need before creating your first bot.
Create your first bot
Follow the bot creation wizard from company setup through resources and preview.
Add website and documents
Learn how AskAnyDocs ingests website pages and document files and how to choose the right resource type.